Abbey joined JY Australia in August 2021, working as the Operations Officer – Professional Services in the Sydney office. Abbey is responsible for ensuring that the Operations Manager maintains a high level of engagement with JY Australia’s consultants and stakeholders by facilitating travel, phone calls, meetings and organisation of general business operations. In addition to her role in the operations team, Abbey assists with the facilitation and workshop delivery of JY Australia’s Indigenous Development Employment Program.

Prior to her role within JY Australia, Abbey worked for Qantas as Business and First-Class International Cabin Crew Member where she developed a high level of attention to detail in all aspects of service delivery and emergency procedures. During her time at Qantas, Abbey was seconded to work from Qantas’ UK base in Heathrow Airport where she also assisted with recruitment of new cabin crew members.

Abbey’s employment with Qantas was unfortunately impacted by the COVID-19 pandemic which resulted in her returning home to Australia. Since returning to Sydney, Abbey utilised her customer service skills to obtain a managerial position in the hospitality industry where she was responsible for overseeing and managing daily operations of a busy café.

Joining JY Australia was a significant career change for Abbey. To support her career change and future aspirations, Abbey is currently completing a Certificate IV in Business Leadership supported by JY Australia through the utilisation of her professional development allowance. In addition to her course, Abbey is a member at her local Toastmasters International Club to assist in developing her public speaking and leadership skills.

In her spare time, Abbey enjoys catching up with family and friends and doing outdoor activities like bush walking and surfing with her partner Mitch.