Client
A major organisation undertaking a $110 million customer-centric business transformation required the integration of Oracle across Finance, CRM, and Asset Management.
The program, however, had become heavily technology-led, placing benefit realisation and organisational alignment at risk.
Goals
JYA Management Consulting (JYAMC) was engaged by the executive sponsor to address significant delivery challenges within the in-flight transformation.
The objective was to restore strategic alignment, strengthen stakeholder confidence, and reorient delivery toward tangible business outcomes rather than purely technical success.
Budget
$110 Million transformation program
Scope
Oracle integration across key business systems
Benefits
Realigned focus and restored confidence
Approach
Recognising the need for a fundamental shift, JYAMC undertook a comprehensive assessment, identifying critical gaps against our leading practice delivery methodologies.
The analysis prioritised a business change focus, emphasising stakeholder engagement, operating model optimisation and customer centricity, while also integrating ethical considerations and long-term sustainability into every aspect of the program.
Delivery schedules were replanned to mitigate risks and ensure timely execution, introducing robust risk management practices and cultivating a collaborative team culture.
By embedding our specialists in key program roles, JYAMC provided expert business transformation leadership, directly supporting the successful implementation of the new model.
This strategic shift not only closed critical gaps and resolved long-standing issues but also significantly boosted stakeholder confidence and trust.
The program ultimately delivered measurable and sustainable benefits, demonstrating JYAMC’s commitment to high-impact, ethical, and sustainable transformations that consistently exceed client expectations and create lasting positive change.
